Shipping & Returns

SHIPPING

Q: Do you ship world wide?

Yes, we offer shipping world wide.

Q: Will I have to pay custom/duty fees?

If you are located in Canada you will not have any additional custom/duty fees. If you are located anywhere else we cannot gaurentee that you won't be charged any extra fees.

Q: Will I have to sign for my package? 

All items shipped will require signature upon delivery. 

RETURNS

Q: Do you accept returns/exchanges? 

We do not offer refunds on any item unless the item is deemed non authentic. All sales are final.  Please contact us with any questions prior to purchasing. 

Q: If I purchase an item and a month later something goes wrong (the zipper breaks or the leather starts to crack), can I return the item or get a partial refund?

No. If the item was received in the condition that we described it in when it was first purchased, that is all we take responsibility for. We do not offer warranty for any of our items. This is a consignment shop, we do not have the option to send merchandise back to the manufacturer.

Q: If I receive an item that has flaws/wear that was not listed in the product description or shown in a photo, can I return the item? 

Yes. If you receive an item and you spot a stain, rip, tear, broken zipper, etc. that was not mentioned in our description or photographed, we will give you the option to return the item. We inspect our products very carefully and take numerous photos in all angles to give you an accurate idea of what you are receiving. However, it is possible for us to miss something and in that case you will have the option to return it. 

Q: If I am local, can I do try-ons or viewings?

Yes! We gladly accept viewings and try ons. Please email us at hello@ampersandconsignment.com to book with us.